Showing posts with label teamwork. Show all posts
Showing posts with label teamwork. Show all posts

Neighborhood Building in the Northeast


Being an architect can be a vocation, not just a career.  Week five of the Change the World Novena looks at an architect whose career spans many cities, yet has learned how to make an impact in all of them.

Arturo Vasquez is passionate about the built environment.  The architect and social media master scans various articles daily and poses meaningful questions to tweets and posts.  We first encountered each other on twitter and later, as fellow healthcare architects, collaborated on an entry for Kaiser Permanente’s Prototype hospital.  His kind of vigilance pays off.  As someone who has integrated his volunteer efforts seamlessly with private practice, Arturo is an example of how to be involved in your profession as well as your community- a model for how to change the world one place at a time. 

Save Fenway Park meetings and model
The ability to grasp the character of places and the issues that confront them, has allowed Arturo to play a meaningful role in many major projects in two northeast cities.   He practiced for many years in Boston, MA before moving to Upstate New York and forming SAS/Design Inc. fourteen years ago.  In learning about his perspective of both big city and small city concerns, it is interesting to note that destinations and landmarks play a major role in both locations, “Boston’s unique character and charm is the seamless blend of its historic buildings, great streets, public places, neighborhoods and waterfront with its integrated public transportation system. You can get anywhere without a car. Add to that, the Charles River, which traverses through the city creating a continuous accessible green promenade. Albany’s greatest asset is the quality of its arts and cultural venues providing access to world-class classical music, theatre, opera and entertainment.”  

Cities are constantly faced with a “change or die” dynamic and need to balance maintaining their character and landmark destinations with staying relevant to the needs of citizens.  “In Boston, the City has recognized the value of the neighborhoods and their intrinsic importance in the image and definition of the city. Added to that, has been the resurgence of public realm – the 12 key streets and corridors, or “crossroads” are being transformed into Complete Streets providing a seamless pedestrian armature that links civic spaces with the historic downtown and harbor.”  Arturo notes that  Boston’s cost of living is its biggest detractor, necessitating neighborhoods to get directly involved in their own revitalization efforts, “The most successful project was the creation of a community-based education center and Community Campus of the former Our Lady of the Presentation School in the historic Oak Square, Brighton, MA.  Approximately seven years ago, the Boston Archdiocese closed this important neighborhood school and put the property up for sale. This decision destabilized the entire community and created a stir in Boston. Several community leaders, local businesses, elected officials and organization came together to form the Presentation School Foundation, which through hard work, determination, and fundraising convinced the Archdiocese to sell the property to the Foundation. I worked with the community pro-bono to create the vision for this building as a Community Campus and also used my architectural expertise to establish the economic and infrastructure feasibility for the project’s implementation. This success of this experience brought together community leaders, elected officials, the Mayor, several educational organizations, and business leaders to realize the value and power of community engagement.”

 Although not faced with cost of living challenges, Albany’s stability is threatened by its lack of street life activity in the downtown core.  “Equally considerable [to the Boston effort], in Albany, the current Capital South Campus Center is a catalyst project that is bringing together citizens, public officials, neighborhood groups, and educational organizations to create an educational hub that will revitalize the surrounding neighborhoods. I worked with the various groups to establish the vision and master plan for the facility.”

I think it is interesting to note that both urban areas relied on revitalization projects that involve intense engagement with the community.  I asked Arturo if he felt these efforts have paid off in a larger scale for either city.  “The biggest physical change in Boston, from the perspective of a neighborhood resident, has been the impact of institutional development (universities and hospitals) in the neighborhood fabric. Boston’s neighborhoods exist in concert with many institutions, some within the neighborhoods, some at the edges, but all intrinsically connected, physically, socially and economically.

Managed institutional growth has been paramount to the stabilization of the neighborhoods, and the sustained relationship of the various universities and hospitals with these neighborhoods and their citizenry, has led to a better quality of life, public realm improvements, and environmental mitigation. Often, this town & gown dilemma has had a positive, or negative impact in the neighborhoods, largely depending on the level of engagement by the community, the city and the institution – and by the institution’s level of commitment towards the neighborhood with which they co-exist.

A corollary physical change has been the increase of the student population in the neighborhoods which in some cases has destabilized home ownership, spurred by speculative developments from absentee landlords who have capitalized on the opportunity, and created multi-unit housing from existing, formerly single-family homes. While this is not the fault of the institutions, the lack of student housing within institutional lands has contributed to the imbalance. The lack of available space within an institutional campus is often cited as the key factor. Institutions continue to look for opportunities to create more student housing, but often this is done by purchasing properties away from the campus core, well within the neighborhoods, thus continuing the friction created by institutional expansion – a catch 22.

The Boston Redevelopment Authority, the city’s planning agency, has to their credit, solidified measures to address these issues by establishing rigorous planning processes that require community and elected official’s input and participation, and zoning mechanism that prevent the deterioration of the existing neighborhood fabric. The positive outcomes have depended entirely on the transparency of the planning process and the continued involvement by the community, the institutions, and the City to monitor the agreed upon commitments and objectives. This, in itself, is difficult, given the magnitude of development throughout the City, and multiple community engagements by those involved. Often, there are overlapping meetings and commitments to consider, and in some cases, the length of the planning process makes it difficult to sustain the level of engagement.

Comparatively, the biggest physical change in Albany has been the lack of cohesive, sustained growth particularly in the downtown core. While there is positive economic and physical growth in the region, spurred by the global high tech research and manufacturing industry developing north of the city, very little of this growth has had corollary physical and economic positive impact in the downtown. The population increase and demographic of higher wage earners lack opportunities for appropriate housing, quality schools, and access to goods and services within the city. Instead, these quality of life requirements are found in the suburban environment outside the city or in the adjacent less towns. A further physical challenge has been the lack of good regional integrated transportation infrastructure. Instead the over-reliance on the car has created a poor web of interstate roadways that are disconnected from the pattern of existing local roads and the streets and avenues in the city.”

As Arturo states time and again, the biggest factor in the success of these projects was the level of engagement of the community.  If you are interested in being part of the change you wish to see in your city, you need to understand several issues related to engaging with the community that Arturo has learned:

Give guidance to the grass roots “Based on my direct experience both working professionally and as a community activist I have seen how grass roots interventions are most successful, where there is a coordinated process of engagement between citizens, business leaders, elected officials and city agency representatives to make positive change in the urban environment – whether it be for the creation of a community park, a streetscape improvement, a community building, or an institutional development. Conversely, when the initiative is government led, this has most often been seen as conflicted or lacking the voice and support of the community’s best interest. In Boston, the Presentation School Foundation is a powerful example of this process. In Albany, with the Capital South Campus Center, the same can be said.

As a concerned resident, while living in Brighton for 22 years and after seeing the difficulty and lack of parity in the discussion between residents, developers, elected officials, city agency representatives and institutions, I decided to join a large neighborhood organization, which I later led for a number of years. I established a clear method of engagement with protocols for communication and set up well-understood criteria for evaluating projects, and this empowered the neighborhood to provide a more “professional” review and discussion on issues and development projects in the neighborhood. This led to a more positive, civilized and less fractious engagement with more desirable results.”

Provide a conduit for meaningful involvement “After many years of working through the community processes, task forces and successes with grass roots efforts, I have seen more citizens with diverse professional expertise become involved bringing their experience and knowledge into the process. Getting involved in your community, while maintaining a professional life, is no longer cautionary issue as it was years ago. The City of Boston requires community participation as part of the planning and development process that gives the citizens a voice and platform to get involved.”

Seek out the quiet community “The average citizen is not typically engaged in the community, partly due to a general lack of understanding of how one can participate most productively – often there are too many groups to join, with overlapping agendas and territoriality to be effective. In upstate New York, there are no less than eight Chambers of Commerce and a dozen associations, spread out through eight counties, four towns, and 20 plus municipalities all within a 5-10 mile radius. This is a key aspect to the problem of community participation. There are simply too many groups to join to be effective. Instead I advocate for the creation of regional councils to channel and coordinate the various overlapping efforts.”

Don’t hold out for the silver bullet “In Albany, the question of a single project that is transformational has been discussed for years with the proposed development of a convention center downtown. In Boston, for many years discussion centered on a similar single project that could transform City Hall Plaza. But, we have learned that effective change does not come from a silver bullet approach – instead, incremental projects, with thoughtful, accretive agendas have a better chance to succeed. For Boston, this is now being implemented with the reconfiguration of the plaza as a series of discrete public spaces and pedestrian promenades with civic amenities. For Albany, the emphasis is shifting towards improving the public realm along the key streets and avenues with increased transit access and related transit-oriented development incentives, bringing street life and activity to the downtown core.”
As someone who has been actively involved in urban redevelopment, Arturo has so many great stories to tell.  He understands how vitally important it is to be engaged in your community as an architect and as a citizen.  His favorite story of urban revitalization, Save Fenway Park, is the perfect example of how we can work with rather than impose our ideas on a community. “A group of concerned citizens gathered 30 design professionals, (I led the urban design group) to establish a credible alternative to demolishing Fenway Park, which was the desire of the former owners, several years ago. Instead, we created a vision to literally save Fenway Park by extracting administrative programs into ancillary structures, inserting a concourse level with modern amenities into the guts of the existing structure, conceiving the now famous “monster seats” that added brand value and capacity, and integrating the ballpark into its surrounding neighborhood context with streetscape amenities and public transportation improvements that led to the preservation and resurgence of the historic park by its new owners to what we have now.”  Anyone can be concerned.  There are lots of ways you can volunteer your time.  But when your life’s mission in the built environment, your efforts can be transformational. 

Arturo Vasquez, AIA is an accomplished architect, urban designer and educator with extensive knowledge in architecture + urban planning history and design theory. His built projects have received numerous awards and he has lectured, taught and spoken at prominent colleges and universities locally and abroad. He is a Co-Founder/Executive Director of the Chicago Integrated School of Building (InSB), and an Advanced Architectural Design Faculty, Thesis Representative/Thesis Studio Instructor at the Boston Architectural College (BAC). Arturo has over twenty eight years of experience integrating design, master planning, and urban design for healthcare, educational, and cultural mixed-use projects. His experience includes working with private and public sector clients, civic institutions, community-based organizations, non-profits and city agencies. He is the Principal/Founder of SAS/ Design, Inc. and is a Registered Architect in New York State and Massachusetts.

Making People Better


Being engaged as a creative person involves being willing to look outside of your own experience and give back in a way that utilizes your talents and passions.  On week three of the Change the World Novena, we look at making a difference in your community, as an individual and as a business.

Pro Bono work is not a new thing for many architecture firms.  However the desire to consistently give back to the community is something much more rare.  I recently attended a presentation called Teach a Man to Fish  at the Healthcare Facilities Symposium and Expo in Chicago because I thought it would be interesting to get the presenters’ take on how architecture could empower a community.  The session featured an intern architect named Elise Drakes, and I soon realized that she was an example of how an architect can empower people, not just through a single effort, but through the way community service is a part of the way she lives her life. 

Main Entry of the SOS Clinic
Elise, who lives in Orange County, CA, has consistently tried to find volunteering opportunities related to healthcare and architecture.  She has been a mentor for the past five years with Big Brothers Big Sisters as well as a volunteer at an art therapy program called Art and Creativity for Healing.  She realized that her efforts could have greater impact if she expanded outside of what just one person could do and so she took her interest to work.  TAYLOR, a California-based architecture firm, had done pro bono work in the past, but not to a significant extent.  Shortly after joining the firm in 2007, TAYLOR empowered Elise to take on “give back” initiatives.   At first she identified small projects, including the remodel of a child’s room for the Make a Wish Foundation.  Then came a defining moment.  Hoag Hospital, one of Taylor’s clients, contacted them and asked if they could help with a project for a non-profit organization called Share Ourselves (SOS).  Taylor agreed, and Elise coordinated the architecture effort.

Share Ourselves is a Costa Mesa based non-profit providing social safety net and healthcare services to low-income and homeless residents of Orange County.   TAYLOR joined three of the region’s construction companies and collaborated with Hoag’s Real Estate, Construction and Operations department to redesign and build a new facility for SOS.  Originally intended as a cosmetic improvement project, the team soon determined that what was needed for SOS to provide the best services to the community was a full scale renovation.  “It’s easy to drop the ball on a pro-bono project,” Elise notes.  “However, in this case it was less about what was donated than the commitment of individuals from each organization and the leadership they brought to the effort.”  Hoag provided coordination for the project as well as some of their business partner contacts so that the team could solicit donations.  They also have helped on the PR side helping to make sure that the community is aware of the resource and that they story of this effort is told. 

“This project was different from other pro bono work because it was a long term project and many of the donations were used to fund construction, not a particular item with naming rights,” says Elise.  “I was in awe of what people were willing to give both in their time and in in-kind donations.”  In addition to TAYLOR’s donation of architectural services, a local artist donated a week of his time to produce a community-based mural, and other artists loaned work to the project.  Questar stepped into the GC role while Suffolk Roel also provided contracting services and RTKL designed branding/graphics.  “I called up total strangers and asked for things the project needed and was amazed by the response,” says Elise. Their generosity was especially notable to her because, “These donations were not about recognition.  There is no donor wall.”

Elise was enthusiastic about  her efforts, but also stressed that this was something other firms can and should take on.  Her insights on how to build a successful pro bono process:

Respect the character of the organization The team looked comprehensively at SOS as an organization and provided a design response that reflects their culture and practices.  Some of the existing features that worked really well, such as the community planter garden where residents are educated in small scale gardening were prominently located at the front of the building.  It is also different in that the non-profit has collected data for exiting conditions and is using that as a benchmark for determining what design measures were successful in the new space. The team observed systems and processes in the existing facility and took steps to enhance them in the new design.  “We provided countertops in a cueing area to allow people to complete paperwork while they wait in line,” observed  Elise.

1+1 can equal 3 By looking beyond what just a bunch of architects could do in their spare time, Elise was able to successfully expand the project and involve the construction community as well as local businesses and artists.  A more comprehensive effort lent the project more credibility, which made it easier to continue to get donations. The team also told the story of the project to the construction workers to help them understand the value of their efforts.

The project doesn’t stop when construction does It’s great to help out, but to make meaningful change, you have to follow the metrics so you know what to apply to the next pro bono opportunity.  SOS tracks data on the people they serve and now can track improvements related to design elements in the new facility.  This data will continue to inform the project team on where their efforts were most successful.  Elise felt that the team was a powerful element in implementing the project and following up after construction.
Elise’s passion as an architect is operations impacts (she’s currently working on an MBA).  Forming a community partnership to benefit area hospitals was something that she was happy to take on, although she was surprised that more firms are not already doing this type of thing.  She hopes that by sharing the SOS story, more will.  “This can be done by everyone,’ she stressed “It’s all about the people and the passion they had,  That’s what let us keep going on this project.” 

Elise Drakes, Assoc. AIA is a project coordinator at TAYLOR and a passionate advocate of bridging the industries of architecture, healthcare and non-profit organizations. She is involved in all aspects of hospital projects at TAYLOR, from schematic design through construction administration. Additionally, Elise is extensively involved in the community. She has engaged with non-profit organizations such as Art and Creativity For Healing, Big Brothers Big Sisters, Project Tomorrow, Make-a-Wish Foundation, and ACE Mentoring. In 2011, she received the Tomorrow’s Leaders scholarship at Chapman University and is now pursuing her MBA with an emphasis in finance. She is a co-founder of The Benefactor Foundation, a non-profit corporation established to create college scholarships for deserving students. Elise’s role in The SOS Project as a designer and project manager was an opportunity to make a significant impact in her community. The positive life change that each team member experienced was an unforgettable gift.

Wellness the Series: Urban Rx: Cures for Sick Places

My most recent article for Urban Times discusses ways neighborhoods can develop strategies to challenge blight.

Every city has at least one: the neighborhood with rampant crime, boarded up buildings, empty lots. Few stroll its streets and the businesses that remain have bars on the windows. This kind of place had a heyday once, but is now in a tragic state of demise. Often, such places are in strategic urban locations and ripe for revitalization. But, short of calling in the bulldozers, how does a neighborhood go about fomenting its renaissance? It starts with properly diagnosing the reasons for decline (every story is not the same) and working closely with neighborhood residents and businesses to develop the prescription to turn things around.

Read the Symptoms, Treat the Problem

A sketch I did showing the importance of mixed use and a variety of building textures, styles and colors as part of a charrette for the revitalization of Phoenix's Wilson neighborhood.
So often, response to urban decline is reactionary: high crime translates to constructing fences and more security, for example. However, responding defensively to a series of symptoms has the unintended consequences of creating an even more hostile environment, sending not the message of toughness, but a message that no one, not even the neighborhood residents, are very welcome in the neighborhood. Most people don’t understand this, neither do most planning and zoning commissions. Hence, we end up with everyone’s fears written into the codes, instead of everyone’s hopes.  Something like higher crime is usually a symptom of a greater urban disease, which is why applying the aspirin of “lockdown” to the cancer of urban decay seldom works.  What a community really needs to do is take a long hard look at itself and begin to look at social and economic factors that have changed for the worse, then look at strategies for making a change:
Urban decay Vandalism at the Broadford Works on Ann Street. (Photo credit: Wikipedia)

  • Character is Brand – Most struggling neighborhoods are suffering from an identity crisis, while they know they need to have a more walkable community that feels safe and is clean, they need help figuring out their unique path to revitalization.  No two neighborhoods are exactly alike.  If you take the time to talk to the people who live there you’ll find out why they stay, and even more, why they’re willing to fight so hard for revitalization. That character, which is an experience not available elsewhere in the city, is what needs to be celebrated and cultivated in everything from the streetscape and plantings, to the type of businesses that are courted, to the density and style of the buildings. Think about traffic patterns and flows, the accessibility of parking and how parking impacts the feel of the space. The brand that develops is what can be used to court new businesses. Brand builds the expectation of the customer/user.  It needs to be based on a solid and clear vision, integrated as an experience, and it has to deliver on its promise.
  • Leverage Assets – For any community, being able to achieve what it wants (its vision for a future), from what it has (its character and history) involves knowing what it needs. Copying what worked for another neighborhood is no guarantee of success. People are not attracted to generic, soulless communities to live, work and play. They are attracted to the quirky, wonderful little neighborhood with the interesting mix of shops and restaurants that is worth the trip. Once they spend enough time there, they may even become interested in living nearby. Communities must be being willing to start small – maybe just a few blocks on a main road to develop a critical mass. Look at the merchant mix and think about the message that it sends, then work with the owners of the businesses you want to keep to help them find locations where they can be grouped in a way that they help one another succeed (i.e. a series of restaurants and shops in a row).
  • Get Momentum – Even the most thorough and realistic of plans won’t lead to revitalization if the community itself isn’t engaged. While it may be impossible to have complete agreement, it is not impossible to reach out to local businesses and law enforcement as well as grant programs and other opportunities available at a municipal level. Seeing these first steps of positive change allays fears and suspicion and encourages residents to be more involved as well because they can see the effect of their actions. Most struggling neighborhoods have plenty of missing teeth in the form of abandoned or under-occupied buildings and vacant lots.  However, in order to convince new businesses to locate there, a neighborhood must have some momentum going. Even something as simple as a streetscape improvement project shows a commitment to change and reinforces that all-important brand.  Don’t forget to grow entrepreneurs from local residents and always aim for authenticity.

Seek Alternative Therapies

Photo c/o dennoir (flickr)

While they may have had their place, traditional zoning codes with their restrictive description of uses have little relevance for the modern city.  Zoning codes are about achieving uniformity and compliance, not about cultivating character – kind of like Mom saying “no.”  What if, instead, we thought about codes as a list of everything you can do, should do, might do?  Form-based codes  are a great alternative for urban areas because they are not about segregating uses, but about encouraging density, walkability and character.  Many cities have implemented them and many more like my home city of Cincinnati, Ohio are in the process of doing so because they allow redevelopment to be shepherded in a way that reinforces identity of place over simply following rules.  Form-based codes focus on the fine grain aspect of experience, looking at things like human scale and pedestrian friendliness.  True to their name, this code system is less about land use than urban form, with an emphasis on creating public space shaped by private buildings.
Communities that take the time to really know their needs, and are willing to fight for them, do get better.  What’s critical is to stay true to a vision, pull the community into the effort, support local businesses and never stop improving.  Think of redevelopment as a bird flapping its wings – it can soar as long as it continues the effort, but can glide only so long before it will plummet.  It takes time, patience and tireless commitment for an ailing neighborhood to recover, but blight is curable.

How Agile is Your Space?

There’s a Lowe’s commercial that depicts a woman dashing around and adapting her space to various life stages just by ripping away one surface, rolling up another and (my favorite) sliding back a wall to reveal new French doors.  While it would be beyond cool to have buildings adapt to change that easily, the commercial did get me thinking about all of the ways we can design for adaptability and flexibility that we either shy away from like emerging technology, or don’t pay enough heed to such as good planning strategies. Especially when designing a building that will continue to grow as well as adapt in use over time, like a hospital, agility is a crucial feature.  But you already know that.  The next step is to actually make that a priority in your next project:
Build yourself a cushion: Design to provide pocket shell space surrounding key growth areas to allow departments to expand without major renovation having to take place. There’s nothing worse than the unfortunate addition of ten thousand square feet or so on a single story to accommodate the urgent growth of a department.  That bump on the side of your building will just create roadblocks to future, master planned (ahem) expansions.  Also look at ways to organize the department to expand capacity through utilization and operational changes before you have to consider more built space.
Balance the peaks: Speaking of organizational strategies, it’s already common within a department to have flexible space, such as surgery bays that can be used for either prep or recovery.  But what if you thought about departments less as silos and more as all part of the same set of resources? Those same perioperative bays could become an observation unit or ED overflow after surgery volumes dwindle down in the late afternoon. 
Cluster for conversion: placing related functions together can allow spaces such as an interventional room to be converted to an OR easily in the future if volumes change.  Again, this challenges prevailing notions of department and silos and requires thinking more about properties of a space and patient flows.
Modularize the Master Plan: Think beyond today’s project, even if you are just dealing with the need to expand one department right now.  Immovable, difficult or expensive to relocate items such as structure, vertical circulation, shafts, stacked IT, Data and electrical rooms should be kept to the perimeter to allow maximum flexibility within the floor plate for reconfiguration.  Also think about circulation as part of a master plan- expansion should extend the route, not distort it or create dead ends that are confusing to navigate.  Modularized construction allows technology and infrastructure to be plug ‘n play, easily extendable and expandable. 
Recalibrate your metrics: Too many organizations measure performance and outcomes by department, reinforcing competitiveness and policies that make one department’s numbers look good at the expense of another’s.  Unless your goal is to have competition within the facility equal to or greater than the one you have with other facilities, this is a problem. Foster a more team-based, collaborative approach by setting institutional goals, not department based ones and challenge staff to determine ways they can work together to achieve them. 

What does this have to do with design?  Well, maybe one day soon, architects won’t be designing emergency departments, surgery departments and interventional departments, but instead patient intake areas that will route patients through a series of procedures leading to either their admission or discharge.  Maybe one day there will only need to be one access point for patients where they can access all services conveniently.  Maybe form can follow flow, not just a presumed set of functions.

Thoughts on Commencement

Graduation ceremonies are marked by commencement- a ceremony that celebrates not the ending of the educational process, but the beginning of a new life as a professional.  But what exactly are these new graduates setting out to do?  In the spirit of the season, I wanted to take on some of the myths that are born in our architectural education system and carry forward into professional life:



Myth #1 Winning is everything
No matter how many group projects are assigned, the fact that our individual grades make or break us can lead many students to be more concerned with proving their own worth than harnessing the power of collaboration.  That is a lesson that has no place in the working world, where your fellow staff members and you are all on the same team. Yet, many managers, principals and other firm leaders did not get this memo.  So while they pay homage to the idea of interdisciplinary collaborative work, the culture of the firm is set up to reward individual achievement, and the design process is sliced and diced into so many factions that no one has a grasp on the whole project.  As we train young professionals to negotiate their success, are we teaching them to do it through collaboration or compromise?  Schools never discuss this nor do they address the real “career questions” that many young architects face: Will you be placed in the management track, the coveted designer/primadonna track, the business development track or the construction administration track?  Perhaps you are best suited to production, specifications and detailing and will remain a background support person.  Just like choosing a major, pick your specialty now and stay with the program if you want to get ahead. 

TIP: Reject this mindset now, no matter what stage of your career.  Collaboration has been shown to be a much more powerful negotiating tool than compromise, and a collaborative approach isn’t competitive, so it brings out the best in the entire team.

Myth #2 Time + Energy= Creativity
My Dad used to always tell me “work expands to the time allotted” in a scolding tone whenever I complained about the long hours I had to spend getting studio projects done.  Despite many discussions about its abolition, the all-nighter remains a staple of students’ academic experience.  They sacrifice most other coursework for studio and many professors also perpetuate the myth that spending more time on an assignment is critical to a successful outcome.  We whisper about the student who “hasn’t been in studio at all over the weekend,”  or who “left at 9:00 pm” the night before the deadline.This expectation that our time and energy have no value and that creativity is a byproduct of lavish overspending of both moves with us into the work world where interns work long hours, often for no extra pay.  This carries forward- with the expectation that senior staff is available on-call 24/7 and that overtime will be worked to meet impossible deadlines.  While the staff grumbles, they don’t bat an eye because they are conditioned, as are the firm owners, that this is the proper way to work.

TIP: It turns out that Dad was right. The myth that quality, let alone creative or innovative, work is linked to exhaustion has been dispelled in numerous studies from sleep researchers to business performance analysts.  You will be happier and better performing in general, not to mention more creative and willing to try new ventures, when you have a balance in your life and actually take care of yourself.  Your clients and colleagues will notice the change in your attitude and be much more receptive to your ideas.


Myth #3 The task knows no limits
Sure, you can always do more, but didn’t our pal Mies van der Rohe  already prove that to be a blind alley?  This is a bit of a corollary to Myth #2, but how we define the problem goes a long way to what it will take to solve it.  Often, students are not taught how to define a problem at all.  As they toil away during studio class, they are visited by their professor who will often ask a series of questions or react to an unfinished scrap of idea at their drafting table, then move on.  Because the student does not have a clear idea of what to solve, let alone how to solve it, they can’t communicate with any clarity, and the professorial reactions only serve to muddy the waters further.  Instead of developing a concept and building on it through design, the student embarks in a series of tailspins hoping for a eureka moment during one of those all night sessions.  Isn’t that what we do with our clients too?  We freak out and prepare dazzling overkill presentations instead of taking the time at the front end to clearly understand their needs and gather the proper information to define the project properly and in terms of their time and budget constraints.  We get caught in the redesign loop, frantically hoping to impress them, just like we hoped to impress without knowing why during all those crit sessions.

TIP: If you were really paying attention in all those studio classes, you should have learned that aesthetics are secondary to how well you defined the problem presented to you and what design measures you took to address the issues you identified.  If you couldn’t present a good argument for the design measures you took, it was all too likely you were going down in that crit regardless of your impressive manipulation of “architectonic elements”.  This works with clients and employers as well.  Take the time to clearly define the problem, the stakeholders in its solution and what role each, including yourself, will play in achieving the solution.

My congratulations and best wishes go out to all who are graduating this spring, as well as anyone ready to embark on a little career commencement of their own.  With self-awareness, clarity and conviction, you will achieve your  dreams.  Please share updates on your commencement experience with the Patron Saint of Architecture community.

Design is Like Healthcare...

I call it the “duh” moment- when someone can frame an issue in a way that is so obvious that it inherently makes sense.  You wonder how you never came to that conclusion on your own.  I experienced on of those moments today while reading Scott Simpson’s Change of  State in A/E/C” for Design Intelligence. It compares the sea change going on in our world to the one that has and is still occurring in healthcare. Doctors and hospitals are “always” kind of things that we will never stop needing, but the particular services they provide and the way in which they deliver them has changed. Sound familiar?

The piece particularly resonated for me because I have a foot in both worlds as an architect who specializes in healthcare. Like many physicians and hospitals, our industry has been slow to move from a traditional cost-based, risk adverse model. We are annoyed that our value or expertise is questioned and rush to create defensive contracts or lobby for legislation that will protect our design processes. What we don’t do is stop to consider whether these processes even still serve us. As Simpson puts it, “there’s not much evidence that all of this management and monitoring is being used strategically to design better buildings or deliver them more efficiently, which is what clients really want.”


Simpson does a great job at projecting trends from the demise of mid-size firms to the rise of multidisciplinary project teams. It’s a futurist view, but an instructive one that I hope will inspire you to look beyond the way things are and start looking at how you can be a leader in delivering:


Architects now have to sell their expertise and value instead of their time
Outcomes matter more than the services provided, value does not equal cost. Simpson cites the example of physicians, who are the primary deliverers of care. At one time, physicians determined how they would treat patients and were paid unquestioned for the services they provided. Today, many have become employees of large health systems and the care protocols that they use are largely dictated by insurance company requirements, which are increasingly being tied to outcomes for the patient. Similarly, architects have focused on being compensated for time or as a percentage of the construction cost for producing a design product. We want our talent to act as the justifier for our decisions. Architects need to have a much broader understanding of what their clients value as well as a way to frame every decision within that context. Start framing the services and expertise you provide as a series of value-adds and tying financial incentives to your ability to deliver according to metrics that are important to the owner (lower maintenance costs, better building performance, etc.). Far from diminishing design freedom, this practice will actually justify in real terms what has in the past seemed arbitrary or purely aesthetic.

Teams, not firms, will design, document and deliver projects.

Just like the once-dominant general practitioner has now become only one member of a team (not all of them physicians) of specialists who manage a patients health, so too will the architect be perhaps the owner’s guide, but certainly not the only player in determining what’s best for a project. You wouldn’t go to a doctor who routinely performed tests without confirming with your insurance company that you had coverage, or who refused to give you access to specialists when needed. It’s the same in design. The standard focus on phases of design and bidding will become irrelevant as technology allows more sophisticated modeling of options. Into the funnel will go decisions about design, sustainability, schedule impacts, operating costs, return on investment needs, outcomes on user experience and out will come a determination of value. This will happen for multiple scenarios throughout the project and the entire team, including the owner and their stakeholders will weigh the options to select the one providing the highest value. Look for more collective contracts and increased emphasis on integration and collaboration. Better yet- suggest them and become an influencer of their content.

If you don’t lead the change, the change will lead you

Physicians have become marginalized by the business of healthcare. Although they still play a critical role, that role is no longer dominant as other players like insurance companies, government agencies, equipment manufacturers, lawyers, and the corporate structures that manage large health systems have come onto the healthcare scene. The solo practitioner with an independent practice who referred patients to the local independent hospital is a relic in today’s healthcare environment. Architects should learn from their medical counterparts that resisting change diminishes your power to shape it. My favorite quote from the piece nicely sums up the issue, “The irony is that architects, who are so good at inflicting change on others, are woefully reluctant to embrace change in their own practices.” Change or become irrelevant.


Are You a Brand or a Commodity?

It’s easy in this economy to adopt a “whatever it takes” approach to getting work. Believe it or not, this actually can cost you projects because clients are looking for a team who can meet their needs, not just undercut the competition. If you have been going after any RFP that moves and buying jobs, stop. Right now. You might think, “What if I don’t do these things, and my competition does, and I lose the work?” You should worry about what would happen if you do these things and you win it.

You will have just reduced your practice: expertise, resources, and professional judgment to a commodity. No one values a commodity. No one has “commodity loyalty.” Commodity work is demoralizing. It is all about spending the least amount of time to get the most marginally acceptable and cheapest design. It is antithetical to our whole purpose as architects and frankly, makes us obsolete. Do enough of this work and you have a portfolio that only lets you continue to downward spiral. If you aren’t contributing inspired, designed solutions, what purpose do you really serve?

The same goes for the firms that give away their services, producing good designs and being attentive to clients, but at a huge loss just for the privilege of doing the work. Their desperation makes them a doormat. If you really look at these projects, they are filled with unnecessary compromises and lack true integrity because the architect did not command the client’s respect. Post mortems on these projects often show a great deal of time (and un-billable hours) spent like a dog chasing its tail pursuing every little whim and without any real control of the process of design.

I am not advocating arrogance. Nor am I recommending an approach so high minded that you essentially offer your clients a take it or leave it ultimatum. I would suggest that you do some very honest soul-searching. What do you really want to achieve in your practice? Has this deep seated reason for being been communicated to your staff, consultants and clients? Do they believe in it too? This core belief is your brand. It is unwavering in good economic times and bad, project type to project type, project delivery method to project delivery method. Your brand should be the rationale behind every decision you make, large or small, internally and externally.  It is what makes a client excited to work with you and motivated to collaborate as a team to produce an inspired design solution.


Know your brand.
Don't take actions that compromise your brand out of desperation.
Believe in your brand. 
Be amazing.

Contagious: The Role of Infection Control in Design

At first glance, this seems like a REALLY dry topic. The overly-technical kind you gloss over when reading a magazine or skip out on attending at a conference. But, before you give up on reading this post, consider: who wants to see their hard work in design ruined by the unsightly application of hand sanitizer dispensers, or the failure to really think about the visual clutter that hand washing sinks bring? 

Compliance with their infection control policies are no laughing matter. The Centers for Medicare and Medicaid will no longer pay for charges to treat patients for hospital acquired infections (HAI). Additionally, The Joint Commission, who accredits many hospitals and ambulatory care facilities, looks for compliance with infection control standards during their facility inspections. Can good infection control practice be supported through design decisions?
It can if you work with staff, including the infection control director and materials management folks instead of leaving decisions up to the facility to figure out post-construction. Employ evidence-based design strategies and don’t forget to follow-up post-occupancy to see how they are working:


1. Out of sight is out of mind- sinks that are not conveniently located in the main path of travel into and out of patient rooms, exam and procedure rooms or treatment/recovery bays are not likely to be utilized. Study the flow of staff in their existing space and talk about the steps they take before entering and leaving the patient zone. 

2. Create visual cues to help remind staff to use the sink- use floor patterns, ceiling treatments, lighting or contrasts in finishes to call attention to the sink area. Positioning the sink in the patient’s line of sight can also keep the patient aware that the proper measures are being followed by their caregiver.

3. Don’t forget about the accessories. At every sink, is a dispenser for paper towels, and soap, trash disposal and possible space for a sharps container or glove boxes. Place these to avoid creating visual clutter- but don’t get too clever. Over-designed custom casework that doesn’t consider the process of caregiving often goes unused. For example, cabinets for glove boxes are abandoned in favor of boxes placed right on the counter the first time someone needs gloves and can’t find them instantly. Also, materials management often negotiates contracts with paper towel or soap companies and the ugly plastic dispensers are often part of the deal. Work closely with the hospital to develop a policy for these items or you may find a soap dispenser on the wall right above the countertop mounted one you designed. Give it a couple of years, and there will be a different plastic dispenser made all the more resplendent by the holes in the wall left by the previous one’s removal. 

4. And then there’s waste disposal. Staff usually loves a big open container for regular and/or red bag trash because it doesn’t need to be emptied too frequently and is easy to access without contaminating a countertop or cabinet surface. As these do not contribute to providing a patient-centered design environment, work with department staff and housekeeping to explore alternatives for containing and stowing waste. Options can include using smaller containers, or ones purchased based upon their ability to blend in aesthetically with the design. In some cases, where large volumes of trash are not likely to be generated, it may be possible to use containers that can slide under a counter or pull out from a cabinet like a drawer.

The patient experience and outcomes are affected by things we often fail to truly design. Far from being boring, thinking about infection control issues may be the most important decisions we make.

Risk-Taking Isn't Reckless

Great design can't happen unless you are willing to take a risk.  BUT- taking a risk ups the likelihood of making a mistake, and in an Owner-led process of design, mistakes can be judged so harshly that we often prefer to stay where it's safe.  Obviously this "safe approach" benefits no one, yet we are running for cover as fast as we can.  I recently read an excellent article by Barbara White Bryson and Canan Yetmen for Design Intelligence on Leading with Exuberance that zeroed in on this issue. The article discusses the importance of having a collaborative process and the difference between cost and value (both popular topics of your Patron), but an interesting twist that they introduce is the idea that risk-taking is associated with feeling safe

Yes grasshopper, great ideas are not necessarily born from a maverick, devil-may-care state of mind, but instead emerge from the energy that comes from being able to interact and share thoughts.  However, being able to speak unedited and voice true opinions is a double-edged sword.  So is proposing an idea for which there is no precedent.  That's where the authors argue that the risk comes in.  They urge project teams, from the owner on down to stop the blame game.  Because innovation comes from straying from the tried and true, the likelihood of failure is also increased.  When the team can look constructively at the failure and learn from it, a mistake can become a gateway to valuable ideas and amazing solutions.  The authors further argue that the true source of failure may not lie in the team members, but in the process itself.  Processes that are faulty (many of them widely accepted industry standards) often lead to problems and it is these processes that should be attacked and amended.

Sounds great on paper.  How do we put this concept into action?  
  1. Show the way.  During the proposal and interview process, and certainly at the initial meeting with the Owner, talk to them about innovation and how you can work together to achieve it.  Use inclusive terms like "we" and "our" to refer to the project and the team. Structure design meetings as interactive brainstorming sessions instead of presentations.
  2. Get everyone involved. Encourage department staff s well as leaders and administration to speak up.  Conduct field observations and surveys of user groups.   If the contractor is on board early, structure time for their input on means and methods or cost/benefit analysis as part of every team meeting.  Use the resources of the entire team to look at ideas in terms of life cycle costs not just project costs.
  3. Never stop asking "what if?" You've heard that the only bad questions are those that don't get asked.  Never accept anything as unchangeable.  Everything can be improved to better adapt to the unique circumstances of the project.  Challenge the team to criticize and comment on every idea.
While the status quo may be comfortable, not taking a risk on innovative ideas may ultimately  be the biggest gamble of all for you and your client. 

Design in the Age of the Prosumer

Ah, the good old days...it seems like there was once a time when clients trusted their architect implicitly and accepted their design and recommendations with little pushback.  It it just you imagination, or have things changed?   If you feel like only a necessary evil on your projects, you're not alone and you're not paranoid either.  Access to information has led to the rise of what has been called prosumerism, a term first introduced by futurist Alvin Toffler that implies that consumers are well informed, experienced and confident enough to challenge the producer of what they consume.  There are many variations on the origins of this word, from professional consumer to producer-consumer.  I like to think of it as proactive consumer,  This merger of professional and consumer roles leads to marginalization of the corporate producer (in our world the architect) and threatens to reduce our services from value-added to commodities. Some prosumer trends that have arisen and thoughts on how to use them to the project's design advantage:
1. Hiring of in-house professionals like registered architects and engineers to oversee and manage the work of the contracted design team for a project.  The in-house professionals often complete smaller projects without seeking to hire outside help.   
TIP: The insider is your friend.  They understand your point of view. Work with them and collaborate on strategies and they will be a trusted advocate at your next meeting with the rest of the team.  Remember, part of their job is to make sure that you are doing yours, so including them in the process allows them to report back favorably while shutting them out leads to critical comments when they review the set at the end of a design phase.
2.  Development of standards for room design and finish types/colors/materials.  These prototypes are the result of considerable time and effort on the part of the owner and changing them is not usually welcomed.
TIP: There is no such thing as one size fits all and every prototype has some capacity for adjustment to project-specific needs.  Having in-depth discussions on the rationale for each element in the prototype or standards can go a long way towards understanding where a proposed change makes sense and where it doesn't. Standards can help a client to establish a brand identity and level of quality without having to go through the process of reinventing the wheel for every project.  Additionally, it can take certain sticky design issues off of the table with user groups.  This is a case where the spirit of the law will trump the letter of the law, so do your homework before presenting different approaches and work within the framework.
3. Requirements that certain criteria or standards be incorporated into the design (like sustainabiity measures) in a defacto manner without acknowledging impacts on schedule, budget or fees.
TIP: For the most part, it's exciting not to have to sell a client on adopting a good practice, but boy are you both about to get some sticker shock if the right approach isn't followed.  You are designing a building, not baking a layer cake.  Before the first design meeting, maybe even in your proposal or the interview, you need to make it clear to your client that the old rules of project management and approach are out the window.  The square peg will not fit in the round hole.  Show them your true level of expertise by discussing precisely why these requirements will lead you to approach the project in a way that is smarter and better.
4. Rise of alternative project delivery methods to get things built faster.
TIP: Many architects bristle at the introduction of more chefs in the kitchen, from the Owner's Representative, to the Design Builder, to the increased legal implications. What actually happens, if you allow the process to work, is that we are making other parties more accountable, which takes some pressure off of us to spell out every little thing on drawings and develop painstaking details for every joint and drain.  Have you ever looked at a set of drawings from 40 years ago and been surprised by how thin the set was?  Go back 80 years and there is even less detailing of the functional stuff.  Those old drawings showed design intent, not how to fasten screws. Means and methods is something that should be the contractor's problem.  We had ourselves painted into a corner of over-detailing to avoid liability.  See this as a liberation.
I think designers can welcome the emerging prosumer in their clients because we can also show them that their patients/users/customers are prosumers too.  Everybody can use some good design to get a competitive edge.

Our Clients, Our Family

I was recently struck by how similar the process of dealing with a client is to parenting a child.  This statement is not meant to be derogatory, but to help architects think about the fact that we are leading our clients through a process that is as much about building a relationship as it is about design.  I attended a seminar a few months ago at my daughter's school that focused on how to be a leader as your children learn.  One component drew from the work of Dr. Becky Bailey on Conscious Discipline.  What I loved about this was that Dr. Bailey incorporates science about how the brain works into strategies (evidence-based design if you will) to help parents work more effectively with their children.  
Too often on a project, architects allow ourselves to slip into the role of the child and give up our leadership of the process for fear that the client will not want to work with us if we don't let them drive.  Just as unhelpful is an attempt to make both parties equal in an attempt at promoting collaboration.  How can we "parent" our projects without coming across as overbearing or making the rest of the team feel that we aren't listening to them?  

I like the idea of re-framing the architect-client relationship by utilizing Conscious Discipline techniques, primarily the idea that the struggle is the growth.  Instead of accepting a conventional schedule and meeting cycles, we, not our clients, need to take the initiative and structure a process that engages our client and allows listening and learning to occur.

Professions like architecture, medicine and law are called practices because we can't be held to a standard of perfection.  We can only be expected to apply our knowledge in the best possible way to solve complex problems for which there may be multiple answers and no clear indicator that a solution has been reached.  Too often, we meet with clients, gather data, then go off to design.  We forget that design is a cyclical process of trial and error and instead only present a highly edited "best of" solution to our clients at the next meeting.  This just perpetuates the expectation of perfection and creates a feeling that decisions have already been made.  We shouldn't be surprised to then find the client acting out like a rebellious teenager if they don't agree.  Instead, we need to open the process up and allow it to be more interactive.  Mistakes are opportunities for learning.  Encouraging our clients to disagree leads to negotiation.  Negotiation  leads to more thoughtful solutions where everyone has ownership and the kind of project team we all want- one big happy family.  
What's your experience with the process of struggle and growth on a project?

Speaking in Tongues

Us polished, professional design-types know the drill.  We package our work into slick presentations and try to sell our ideas to those non-designers our clients.  I have actually sat in a room as a series of options was presented, each one poked holes in until the final (architect-preferred) option was presented to the client as a fait-accompli.  A feat of logic, that if they had any sensibility they would now understand was THE solution.  The ONLY solution.  Of course, the client liked the first option.  What ensued was a sickening display of professional arrogance that played out over several weeks as the presenter refused to acknowledge the validity of the client's preference.
I HATE WORKING THIS WAY!
The people that use a space or live in a neighborhood know more about their needs that we ever will.  What they don't know how to do is design buildings.  What we need to do is to learn how to listen.  We take everything that our clients say to us literally, instead of drilling down to find the deeper meaning.  We don't ask the right questions at the beginning and try to overlay our opinions about how they should work on them.  Someone who says, "I want green," may, upon further discussion turn out to just want a more natural palette.  Or they may really mean that they like green.  Or, they may have noticed that green had a positive effect on their patients.  You need to know the difference, as well as why they are making this request in order to design a responsive and successful environment for them.  It is not our job as an architect to speak the language of design, it is our job to use design as the medium of translation.

Feel the Passion

Does your attitude need an adjustment?  When you feel demoralized and cranky about design opportunity (or lack thereof) in your current project, or the client or co-workers on your team, try feeling- passion.  When you truly love what you do and are excited about it, that excitement creates a whole different energy- one that is about creativity, possibility and opportunity. To find the love, start seeing the glass as has full:
  1. Know who you are and what you stand for as an architect.  When you know your strengths are are excited to share them with others, that inspires them  to draw on their strengths too.
  2. Every job is an opportunity.  You can win an award for designing a bus stop that truly enriches the lives of those who use it and pass by it every day, or you can complete projects with price tags in the hundreds of millions and hate what you do.  It's all in how you frame the design problem and whether you are excited to make a difference.
  3. Keep your cool.  We all know the meaning of pressure- last minute changes, under-performing consultants, problems that don't seem get resolved smoothly.  Don't take it personally, and don't let your stress make you that person that everyone is afraid will bring a gun to the office one day.  As long as you work quickly and proactively to identify what is going wrong and create a plan of corrective action, you will be the  hero that  calmly led the troops.  
  4. Be impeccable.  Pretend that someone is videotaping you and will send a copy of the tape to all of your clients and co-workers.  Actions taken out of expediency often lead to regrets later.  Make the best possible decisions you can with the information available to you at the time, and you will always be respected and able to defend your actions. 
  5. Keep a constructive outlook.  There are no bad ideas or bad people, just less optimal solutions.   Every idea has some merit and deserves to be talked through.  You may find a germ of usefulness in even the most off-base  suggestions.  Being receptive to ideas informs you of how others are thinking and the process of how they work.
Above all, believe in yourself and what you do.  If you still find yourself being dragged into a cesspool of negativity- then its time to use that passion in yet another positive way, by walking away- gracefully.

Taming the Many-Headed Monster

Let's face it as designers, we often get no respect.  Organizations already have their own standards and teams in place to address more parts of the project than you probably knew needed that close of a look.  Instead of being demoralized by the many headed monster that most corporate machine clients have become, try introducing some innovative management strategies to engage an organization's many project stakeholders in an integrated and productive way, allowing disparate concerns to be addressed without compromising sustainable goals or good design.

Get comfortable with the fact that there are multiple masters to serve with healthcare organizations and other large insitutional clients, each with their own set of design priorities for a particular project. From construction departments trying to enforce the bottom line to physicians concerned about cutting edge technology, infection control directors, facilities managers, security offices, CEO's concerned about market drivers and patient satisfaction, and perhaps even a sustainability officer struggling to be heard over all of the other voices. While there may be a desire to have an innovative or sustainable project, simply setting an executive level directive won't lead to the desired outcome. Reaching design goals depends you taking a leadersip role with an approach to design that integrates all of the voices influencing design priorities into a framework of sustainable design and operation:
  1. Discuss specific ways to organize a project, map out sustainable goals that factor in divergent needs and cut through the red tape of complex projects to realize your green goals.
  2. Establish deep and integrated sustainable approaches across the entire project team that create the buy-in and ownership necessary for true innovation.
  3. Identify everyone who will be a stakeholder and engage them early. Be a conduit to foster communication among competing interests on a construction project.
  4. Define sustainable project strategies that the entire team will buy into and work to develop
  5. Learn how to look at cost in a multi-dimensional manner to avoid value engineering away your most economical and innovative sustainable components
  6. Assess the organization's mission and goals and learn how they can relate to specific sustainable strategies that resonate with the entire staff.